| Frequently Asked Questions |
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(Click on any question listed to skip to the answer below.)
ORDERING & SHIPPING
- How do I order from Indygo Junction?
- I have a promotion code/gift voucher I would like to use with my order. How do I use these?
- How do I know if an item is on backorder?
- How do I order an item that is on backorder?
- Will I be charged shipping on any backordered items?
- How soon will my order ship?
- Do you ship internationally?
- How do I know if you received my order and when will it ship?
- What types of payment do you accept?
- Do I need to pay sales tax?
- How do I change the quantity or remove and item from the shopping cart?
- Can I change my order once it has been submitted?
- I entered my credit card information but my order confirmation says "check/money order" as the payment method. What do I do?
- I'm trying to place an order and am being told you have no record of my email address. I receive your e-newsletter. How do I place an order?
- What is your return policy?
- What if my order is damaged?
- How do I know your site is secure?
- I received a message about a security certificate. What does this mean?
- Can I purchase a Gift Certificate?
ACCOUNT QUESTIONS
- How do I unsubscribe from your e-newsletter?
- How do I change my email address to receive your e-newsletter?
- How do I change my email address on my account?
- I've forgotten my password. What do I do?
- How do I change my password?
- How do I update my shipping/billing address on my account?
MISCELLANEOUS QUESTIONS
- I am looking for a pattern but cannot find it on your website. How do I know if it is still available?
- I am having problems with a pattern. What do I do?
- Do you have a printed catalog?
- Do you have a store?
Answers to Frequently Asked Questions:
ORDERING & SHIPPING
- How do I order from Indygo Junction?
You can order online 24 hours a day 7 days a week. We also take phone orders. Our office hours are 8:30am - 4:30pm CST M-F.
- I have a promotion code/gift voucher I would like to use with my order. How do I use these?
If your entire purchase is covered by the gift voucher, select "Check/Money Order" as your payment method on the Payment Information page. If there is a balance due and you would like to pay with a credit card, enter your credit card information in the top portion of the checkout page. Enter your promotion code/gift voucher in the promo code/gift voucher box, hit "REDEEM".
To use the balance of a previous gift voucher, go to your shopping cart and in the Payment Information screen, check the box that says "Check this box to use Gift Voucher balance". If there is a balance due and you would like to pay with a credit card, enter your credit card information in the top portion of the checkout page. If you have additional questions, you may contact us at 913-341-5559.
- How do I know if an item is on backorder?
If an item is on backorder when you add your item to your shopping cart you will receive this message: "Products marked with *** are out of stock. Please remove the item(s) from your cart before checking out. To place a backorder, call us at 913-341-5559 or send us an e-mail."
- How do I order an item that is on backorder?
If you would like to place an order for an item showing on backorder, please call us at 913-341-5559.
- Will I be charged additional shipping on any backordered items?
Yes.
- How soon will my order ship?
Your order is important to us! We are committed to shipping it to you within two working days of receiving it (excluding weekends and holidays). Actual delivery time will vary
depending upon the number of days it takes the carrier to get your package from our
warehouse in Kansas to your address.
- Do you ship internationally?
We currently ship via Priority Mail International. If your country is not listed, we may not
be able to ship to you. Please contact us at 913-341-5559 for more information. Please
see our Ordering & Shipping page for more info.
- How do I know if you received my order and when it will ship?
Our system is set up to automatically send you an e-mail confirmation of your order. If
you do not receive this e-mail confirmation, please contact us as your order may not
have processed. Please make sure to add orders@indygojunction.com to your safe send-
ers list so that you will receive these e-mails. When your order ships you will also re-
ceive a shipping confirmation e-mail.
- What types of payment do you accept?
We accept Mastercard & Visa credit/debit cards, personal checks and money orders. Both credit/debit cards and personal check/money orders are accepted online and via
phone.
- Do I need to pay sales tax?
Only Kansas residents need to pay sales tax.
- How do I change the quantity or remove an item from the shopping cart?
If you would like to change the quantity of an item, simply type the new quantity in the quantity box and hit the "UPDATE" button. If you would like to remove an item from the shopping cart check the Remove box and hit the "UPDATE" button. Any changes made to the shopping cart will not take affect unless you hit the "UPDATE" button.
- Can I change my order once it has been submitted?
Once an order has been submitted online it cannot be changed online. If you need to make changes to your order you will need to call us at 913-341-5559 immediately.
- I entered my credit card information but my order confirmation says "check/money order" as the payment method. What do I do?
Please note that if this happens the system did not take you credit card information and your credit card was not charged. If your payment method says "check/money order" but you want to pay with your credit card you can either call us with your credit card number or you can log back in to your account, reorder your items and confirm on the Confirm Order page that the payment method is "credit/debit card" before proceeding with your order.
- I'm trying to place an order and am being told you have no record of my email address. I receive your e-newsletter. How do I place an order?
Our mailing list for the e-newsletter is separate from our customer database. Signing up to receive the e-newsletter does not automatically create an account for you. To place an order you will need to register as a new customer on the "Sign In" page.
- What is your return policy?
Indygo Junction offers a 30 day money back guarantee on all products. CDs must be unopened and still in their original packaging. If you would like to return or exchange an item, please call us and we will instruct you how to send the item(s) back. Shipping charges are NOT refundable.
- What if my order is damaged?
If your order was damaged in transit, please call us immediately at 913-341-5559 and
we will provide you with further instructions. Please keep all damaged packaging materials.
- How do I know your site is secure?
If you are using Netscape or Internet Explorer 3.0 or higher, check for the picture of a lock in the lower right hand corner of your browser's application window. If the lock is closed you are in a secure area. In some older browsers you may see a key instead of a padlock. Firefox users will see a closed padlock in their location bar at the top of the browser window when on a secure page. Another way to tell is by looking at the URL in your "location" bar: you will see "https://" at the beginning of the URL when you are in the shopping cart area. You must be logged in and past the initial login page before the SSL encryption will begin. Click here for more information about SSL.
- I received a message about your security certificate. What does this mean?
Some older browsers will generate such an error message. Additionally, if your Security Settings are set to a high level, you are more likely to receive these types of warnings. Often, you will be given the option to view the details of the certificate. When you do so you will see that our certificate was issued for www.indygojunctioninc.com.
- Can I purchase a Gift Certificate?
Yes, but not through the website. Please call us at 913-341-5559 as we do accept gift certificate orders via phone. These manually issued gift certificates may then be used to purchase items from the website.
ACCOUNT QUESTIONS
- How do I unsubscribe from your e-newsletter?
When you receive the e-newsletter, simply scroll down to the bottom of the e-mail you received and click on SafeUnsubscribe.
- How do I change my email address to receive your e-newsletter?
When you receive the e-newsletter at your "old" email address, simply scroll down to the bottom of the e-mail you received and click on Update Profile/Change Email Address and follow the instructions.
- How do I change my email address on my account?
Log in to your account with your "old" email address and password. Click on "My Account", scroll down to "Update My Account Information", click on "Change account information", enter your new email address and click "Continue".
- I've forgotten my password. What do I do?
If you cannot remember the password you created your account with, on the "Sign In" page click on "Forgot your password", enter your email address and a new password will be emailed to you. If you do not receive the email with your new password, please call or email us. DO NOT keep requesting a new password as this only overrides the previous password.
- How do I change my password?
Log in to your account with your "old" password, click on "My Account", scroll down to "Change my account password", click on "Need to change your password? Do that here!" and change your password. We suggest immediately logging out of your account and logging back in with your new password and checking the "Remember Me" box.
- How do I update my shipping/billing address on my account?
Log in to your account. Click on "My Account", scroll down to "Update My Account Information", click on "View or change entries in my address book", click on "Add address" if you want to add an address or click on "Edit" or "Delete" to make changes on existing addresses.
MISCELLANEOUS QUESTIONS
- I am looking for a pattern but cannot find it on your website. How do I know if
it is still available?
If you cannot find a pattern on our website, please check our Back Stock list. Or you
may call us at 913-341-5559. Items listed on our Back Stock list may have limited quan-
tities. Please note that if the pattern is not listed on the Back Stock list then it is not cur-
rently available.
- I am having problems with a pattern. What do I do?
If you are having problems or have a question about a pattern, please call us at 913-
341-5559. Please also check our Pattern Corrections page as this may help to answer
your questions.
- Do you have a printed catalog?
Our “catalog” consists of previous printed newsletters that contain our patterns. We can
ship it to you for $5.00. Please call us at 913-341-5559 to order or send check/money
order to:
Indygo Junction
ATTN: Catalog Dept.
PO Box 30238
Kansas City, MO 64112
If you would like to add our “catalog” to your online order, you will need to call or e-mail
us with your payment information or call us to place your entire order.
- Do you have a store?
We do not have a physical store. Our products can be ordered online via our website or
by phone. Please check our Where to Buy section to see if there is a store in your area
that carries our products. Please note that the stores listed do not carry our full line of
products. We always suggest calling or visiting your local quilt shop to see if they carry
the specific product you are looking for.
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